O Fawlty Towers é um adorável hotel à beira mar na costa de Torquay. Gerenciado por Basil Fawlty e sua esposa Sybil, os ajudantes incluem Polly, a camareira, um garçom/faz-tudo que não fala inglês muito bem e Terry, o cozinheiro. As coisas nunca são tão tranquilas quanto deveriam no Fawlty Towers. A coisa que mais irrita Basil é ter que lidar com os hóspedes, o que torna-se um problema para os negócios. A cada semana, um novo hilário problema, geralmente criado por ele mesmo, para Basil resolver.
This is absolute comic perfection. You have Basil Fawlty, who is played immensely well. In _Waldorf Salad_, when he faces the prospect of unhappy guests, he lashes out in a tirade that makes for a much more appealing story rather than a mushy emotional sort. I could go on. The “don’t mention the war!” bit is going to be quoted for thousands of years, Basil the Rat makes for a legendary send-off and Mrs. Richards was another masterpiece in itself. How else would anyone want real life to be? Perfection. Never to Die. Never to be matched or surpassed. Fawlty Towers!